Common Questions

Before choosing a brokerage firm, we suggest reviewing the information and resources supplied by B3 at www.b3.com.br/en_us/products-and-services/trading/interest-rates/learning-program/  or by other credible resources that supply information or offer courses on investing in the stock market.

Before choosing a brokerage firm, we suggest reviewing the information and resources supplied by B3 at www.b3.com.br/en_us/products-and-services/trading/interest-rates/learning-program/  or by other credible resources that supply information or offer courses on investing in the stock market.

A shareholder may request a statement of his or her shareholding position at any branch of Banco Itaú (the depositary bank for Grupo Carrefour’s shares in Brazil), by submitting proof of identity. For additional information, please visit Itaú Corretora at www.itaucorretora.com.br/escrituracao-de-acoes.aspx.

If you purchased CRFB3 stock via a brokerage firm, you must contact your broker for information.
If you purchased Company stock via our bookkeeping agent (Banco Itaú S/A) and are within the city capital and metropolitan region, please call (5511) 3003-9285; if you are calling from outside the metropolitan region, please call 0800-720-9285 (toll-free). Hours of operation are Monday through Friday, from 9:00 am to 6:00 pm. For additional information, please visit Itaú Corretora at www.itaucorretora.com.br/escrituracao-de-acoes.aspx.

CRFB3’s historical stock prices are presented through the use of interactive graphs under “Investor Information” on our IR website –  https://ri.grupocarrefourbrasil.com.br/en/.

Pursuant to our Bylaws, yearly, we shall pay a minimum mandatory dividend to our shareholders, not less than 0.1% of our annual adjusted net income, as provided for in the Brazilian Corporation Law. This percentage of our adjusted net income is significantly lower than usually estimated by most publicly-held companies listed on B3, which is 25% of adjusted net income. Over the last two years, the Company has paid 45% dividends of adjusted net income in the form of interest on equity.

Interim dividends and interest on equity declared each fiscal year may be imputed and compose our minimum mandatory dividend. Our net income for the fiscal year can be used to absorb losses, or otherwise, retained based on reserves or capital budget, in accordance with legal deductions and allocations provided for in the Brazilian Corporation Law and in our Bylaws and, cannot be available for payment of dividends or interest on equity.

In addition, the Brazilian Corporation Law authorizes a company like us to suspend the payment of mandatory dividends, in any specific fiscal year, if our Board of Directors informs our shareholders that such payment would not be advisable due to our financial condition. If this occurs, holders of our common shares will not receive dividends or interest on equity.

Dividends are paid yearly, as determined by the Board of Directors, and based on the net income verified in half-yearly balance sheets. Dates of payment and amounts are announced to shareholders and the market in general via CVM (Brazilian Securities and Exchange Commission) and the Company’s Investor Relations website.

The dates of the latest payments are available under the ‘Investor Information’ section through Shareholder Remuneration of our IR website.

The Group’s ownership structure is detailed under the ‘Corporate Governance’ section of our IR website through Corporate Structure. With an 67,5% interest in total capital, Groupe Carrefour France is our holding company.

All material facts, earnings releases, and other notices to the market from Grupo Carrefour Brasil are simultaneously disclosed with CVM and B3 and on the Company’s investor relations website – ri.grupocarrefourbrasil.com.br/en/.

We also provide information and updates via e-mail. To join our mailing list, click here.

Our complete financial statements are published annually in the newspaper “O Estado de São Paulo”. Interim financial statements, releases, presentations, material facts, notices to shareholders and other publications are also available on Grupo Carrefour Brasil’s investor relations website (ri.grupocarrefourbrasil.com.br/en/). This and other information about the Company can be accessed on B3’s website (www.b3.com.br/en_us/) and the Brazilian Securities and Exchange Commission (www.cvm.gov.br).

Carrefour Brasil Group
Email: [email protected]

or contact us directly via the link

Address: 125 Tucunaré Avenue, Alphaville, Barueri , São Paulo

Carrefour France
Email: [email protected]

Phone: +33 (0)1 64 50 50 00
Address: 93 Avenue de Paris, 91889 Massy, France

In June 2023, the Carrefour Brasil Group launched a franchise model for the Carrefour Express format, which are convenience stores, focused on offering a range of daily use products in high urban density locations.

To start the process of opening a Carrefour Express franchise, visit the official Carrefour Brasil website in the Carrefour Express Franchise section and fill out the interest form. After submitting the form, wait for the Carrefour franchise team to contact you for an initial assessment.

To obtain information about opening a store on your land, access the Carrefour Brasil Group service channel by click here and you will be directed to the sector responsible for new partnerships and expansion.

You may contact the Carrefour Customer Service (SAC) via telephone numbers (5511) 3004-2222 for metropolitan areas | 0800-718-2222 in other regions, from Monday to Sunday, from 8am to 9pm, or directly at this link.

You may contact the Carrefour Customer Service (SAC) via telephone numbers (5511) 3004-2222 for metropolitan areas | 0800-718-2222 in other regions. The hours of operation are Monday to Sunday, from 8am to 9pm, or directly via this link.

To contact Atacadão visit this link. The hours of operation are Monday to Friday, from 8am to 7:40 pm.

For questions about the Carrefour Card, contact our relationship center by telephone: (5511) 3004-2222 for metropolitan areas or 0800-718-2222 for other regions, from Monday to Sunday, from 8am to 9pm, or access the available chat in the website.

For questions about the Atacadão Card, contact us by telephone: (5511) 4004-8899 for capitals and metropolitan regions or 0800-722-8472 for other locations, from Monday to Saturday, from 8am to 9pm (except holidays) or fill out the form available on site.

You can find all Marketplace information at link.

If you are a Carrefour Marketplace partner and wish to contact the responsible area, visit this link. For more information, visit https://www.carrefour.com.br/marketplace/universidade. To contact Atacadão, go to link.

You can find Carrefour vacancies at this link and Atacadão vacancies at this link.

Please discuss your event with our media relations department at (5511) 94195-4592 or submit your request for a lecturer alongside a description of the event at [email protected].